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Understanding the psychological harm of utilities debt collection and disconnection

Posted on April 3, 2025 by admin

https://www.moneyandmentalhealth.org/publications/connection-lost/



More than half of those in some form of utilities arrears have a mental health problem (52%). More concerningly, people with severe and enduring mental illnesses (SMI) such as bipolar or schizophrenia are over four times as likely to be in some form of utility debt as those without a mental health problem.

Being behind on essential bills can have an outsized impact on our mental health. The psychological toll of struggling to pay for essential services like heating or internet may come with an increased sense of stigma, while common debt collection processes can force customers in arrears to forgo critical usage, exacerbating poor health outcomes.

Category: New Reports

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